The ability to communicate effectively over the phone is extremely important in Healthcare. Whether you are dealing with a patient, physician, co-worker or family member, knowing how to stay in-control when a caller is upset, anxious, needing information or wanting information is a must. This class will specific skills you can use to keep those phone conversations working well!
Contact Rachel Perryman
Norman Regional Health System
Office (405) 307.1730
Email rperryman@nrh-ok.com