I'm a 'letter writer' – it's what I do when I have exceptional service experiences – both good and bad. My little contribution to making the world a better place, I suppose.
Today I writing you to tell you how exceptionally wonderful a few of your staff at the Norman Regional Healthplex Labor and Delivery. My wife and I welcomed our twin girls into the world on October 19th, with that our family and my life has forever changed. Our delivery came about rather unplanned and unexpectedly, and your entire staff set everyone in my family at ease. It was so nice to be greeted by a cheerful staff in the Labor unit, those wonderful ladies really set this extremely nervous dad at ease, and took unbelievable care of my wife. As she struggled with anxiety regarding her cesarean, your nurses constant assuring and calming words, seemed to calm the two of us. I could not have asked for anyone more compassionate than Chasiti (sp), she was brilliant. We continued to get lucky when we drew your wonderful nursery and postpartum staff. All I had ever heard was horror stories of how many nurses have little patience answering questions, and dealing with fatigued and cranky families. I was extremely relieved to find this to be untrue. Your staff spent every minute, and more answering the questions that my wife and I had. They went above and beyond to assure my wife was feeding right, they took extra time to assist her in every way. The genuine nurturing love they showed my wife and daughters in their time of need, allows me to rest comfortably. Knowing that my life was being cared for in a way I would never imagine. The fact that my little angels were cared for by your compassionate and wonderful angels brings me to tears as I write you this. I cannot begin to thank you and your staff for your exceptional care, dedication, and love you pass onto each of your patients every day. I will always be indebted to your service you bestowed on my girls. A few staff stand out as tops in their field and I'd like to call your attention to them in hopes that you’ll find a way to let them know they do good work.
Labor and Delivery: Chasiti was very reassuring to us regarding the unknown, as we were both extremely nervous about the C-section.
Postpartum Care: Juliet, welcomed us and from what little time we had before the shift change she was amazing.
Rachel, I cannot say enough about this amazing Nurse, the very first night as my was wife still recovering she cared for my wife and my girls with the level of care you could write a lifetime movie about. We were lucky to have had Rachel for two nights, and both of them she allowed our family time to bond and get much-needed rest.
Brooke and Nikole were tag team champions of the day shift. We had these two saints for Nurses twice as well. On both occasions, they took special care of my wife as they tended to her surgical aftercare, and her pain. They took the time to explain to us what tests were taking place with our little girls.
Darla the Nurses Assistant, as a mother of twins herself she answered each and every question that came up during our stay. She was unbelievable, she cared for my wife as if she were her sister. In a way, they are now, it brought us to tears to say goodbye to her yesterday because of the love she showed us.
Nursery Care: Patti - Victoria's Nursery Nurse Cindy - Charlotte's Nursery Nurse Both of these ladies were present in the OR and took exception care of my little ones from the start.
All in all, as a Norman resident, I'd like to tell you that we are lucky to have Norman Regional Healthcare, and its fine staff of caregivers in our community. Brilliant hiring and management and concepts such as the 4P's usually come from the top and today I wanted you to know they impressed all the way down to the customer.