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Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Norman Regional CEO David Whitaker received the following letter: by Family member of the patient

Tuesday, October 6, 2009

I wanted to take a moment to let you know what a wonderful group of nurses and nurse aids you have on 4North. My brother was admitted to your facility in September for pneumonia. After a long night in the ED, my brother was admitted to 4North. He was born with Cerebral Palsy and mental retardation and has many handicaps and special needs. He does not communicate well and it is always a guess as to what he may be feeling or needing. Each and every nurse and nurse aid took this in stride and was willing to help him anyway they could. They actually moved him three times on their floor to get him closer to the nurse's desk so that they could keep an eye on him, as he is quite fast when he wanted to get out of bed. I cannot emphasize how exceptional the staff was with him. They all take great pride in making sure he was cared for and that I knew at all times how he was doing. Please accept my sincere thanks and let each and every staff member know how appreciative I am for their service to my brother.

Great ER by Catherine Johnson

Tuesday, September 29, 2009

I went to the Moore Medical Center's Emergency Room on September 21 with heart palpitations. I expected to have to wait, but was taken straight to triage with about a three minute wait afterwards to get an exam room. Everyone was wonderful. I would definitely go back if I needed another ER visit.

A grateful patient writes by A greatful patient

Monday, September 28, 2009

I just want to let you know about my wonderful experience in the Emergency Room Tues, Sept. 1. Although I wish circumstances didn’t bring me to the ER, I’m so glad I chose Norman Regional. I had the best team taking care of me that day. My nurse Paul was very thoughtful and efficient and had a great personality. Even with me not feeling so great, he made me smile. Dr. Kevin Hoos was perfect in every way. He was attentive, very compassionate and truly concerned about me. I am so blessed to have such great care. Please let them know that I appreciate everything they did for me that day and that they are the kind of people that make the world a better place.

A grateful patient wrote the following: by A grateful patient

Friday, September 11, 2009

I would like to thank members of the ER for their help Tuesday, September 1, 2009. Not only did they provide needed attention but their attitude was positive. I believe I heard the people who moved you from one area to another are called "transporters" and want to thank them for their courtesy and upbeat attitudes. All I remember about those in surgery is that they were friendly, but I think about them every time I accidentally touch one of my incisions. To the RN's, LPN's, aids and cleaners from rooms 3207 and 5076 I wish to say thanks for your care, your conversation and most of all your positive, cheerful attitudes. Last I would like to say to the kitchen staff that the food was wonderful. My wife and I are amazed at the positive attitude of the Norman staff. We think they must be required to take a positive course or else they may take a positive pill before work. I thank God that my hospital is Norman Regional. I have also had day surgery and scans at Norman Regional and found that my contacts at those times were quick and very professional. Thanks for being Norman's hospital.

A patient, who is also a NRHS employee, writes: by

Thursday, September 10, 2009

Let me start by saying there is nothing worse than having to bring your child to the ER thinking he is going to have his appendix removed. I am an employee of the hospital and have been for a little over a year. In that time I have dealt with many people and personalities. Last night when my nine-year-old son doubled over in pain I automatically thought the worse. Upon arrival to the ER I could tell the staff was very busy. They were very polite upon arrival and very upfront about wait times. I appreciated that very much. The real magic happened when we were taken to a room and Amber came in to talk to us. From the moment she walked in the door she was kind, and patient and very understanding to my son and also to my fear. Dr. Kite was the physician that took care of my son and he was by far one of the most sensitive and compassionate doctors I have had the pleasure of dealing with. He was very honest with my son and told him every step of what was going on. The happy ending here is that my son didn't have to have surgery. I would like to commend the people who not only treated my son but actually cared about him. Dr. Kite and Amber were so amazing during a time that was very stressful for me. I really appreciate how we were treated. They did a great job and I cannot say ‘thank you’ enough.
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