For Patients

Patient 2 Patient

Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Like Family Now!! by Rickie and Tina Scott

Wednesday, January 22, 2014

Hello. My name is Rickie Scott. I recently was admitted to Norman regional hospital for the days of Jan. 20, 21 and part of the 22nd. I was admitted and treated for pneumonia, bradycardia, hypertension, syncope. I'm writing this e-mail today because I wanted for whom ever is in charge to do me a major favor. I'm sorry but this might be a long e-mail but I must address the quality of my care. First, when I came into the E.R., I had some sort of fainting spell around 830 am. The staff in the E.R. was very professional and took great care to get me into see a doctor and got me admitted. Great job. They made me feel very comfortable and in good hands. Kudos to them! I was taken to the third floor. The staff responded to my needs immediately! The staff on the third floor treated me fantastically! I was very nervous and didn't really know what was happening to me. Every staff Member that I came into contact with, all the way down to the housekeepers were very assuring that I was in good hands. Turns out, I was in better hands than I thought. Every staff member that I was in contact with was very professional and sympathetic with my needs! Awesome staff on all shifts! I was on the third floor for the 20,21 of January. On the 21 of January I was moved to the fifth floor. I was treated the same exact way, professionally. Now I'm a retired OKC firefighter. And I told all the staff that I came into contact with about my job. They would listen to me ramble on and it was very settling on my part. I just hope you have a meeting with all the staff that I came into contact with, and give them a slap on the back! Well, all the staff except one. Connie on the third floor, give her a big ole hug for me!!! I sincerely hope whom ever gets this e-mail to please, please let all these people know just how much I appreciate their professionalism and their wit!!! They are like family now!! Thanks for your time.

A Second Chance at Life by Jan

Saturday, January 18, 2014

On Feb. 4, 2013, as surgeons began the first of two procedures to remove a cancerous kidney, my heart stopped. I wish to share this partly because I never met those wonderful people who put me back together again, first in the ICU for 10 days, then back in surgery to complete the cancer procedure. A large number of drugs, a respirator, and just plain stress caused a sense of unreality. Large chunks of time are out of my memory forever, but those people will never be forgotten, though I haven't met them. I could say , "oh, they just did what they were trained to do," and I have, but on this first anniversary of my near death, that's not enough. The team worked. My life is cancer-free, and I tell people I am myself, only Vers. 2. How astounding a year it was. It wasn't easy, but I have some forever friends at Norman Regional. I want to meet even one of you!

Exemplary Performance! by Former Patient

Wednesday, January 15, 2014

Recently, I was a 'customer' in the Norman Regional Hospital Outpatient Infusion Center, my treatment requiring my presence for approximately six hours. During this time, I observed that NRH has a remarkably efficient and patient -friendly professional ("Julie") who managed the care and procedures for a variety of patients and got the job done without any wasted time or motion. NRH is fortunate to employ one so dedicated to service and I appreciate the opportunity to report this exemplary performance.

Very Attentive to my Needs by Current Employee, Recent Patient

Wednesday, January 8, 2014

I had the privilege of staying as an inpatient in the Porter Campus last month. As much as I hated having to be in the hospital for the first time in my life (other than when I was born) it was a pleasant experience. I started out in the ED and my memory of that short stay is foggy but Dr. Wells, Dr. Fitzpatrick, Ryan, and Mike S. took wonderful care of me there. Dr. Vogel took over while I was in the hospital and was very attentive to my needs and had wonderful bedside manner. He went above and beyond in alleviating my wife's anxiety and was very efficient in his care. The nurses (Amanda, Cherry, Jason, Judy, Kilta, Jenny, and Pam) were very pleasant and took great care of my needs and anticipating future needs. The aides (Diana, Tessa, Jennifer, Lerlene, Brandon, and Tina) were also very pleasant and responsive to my needs. Sherry and Jackie in PT were wonderful as well. Brooke from case management did a wonderful job in helping with post-hospitalization expenses. Rhonda from EVS did a wonderful job in keeping my room in great condition - my wife can tell you that isn't an easy job with me around! I tried to remember everybody's name but I am sure I have left somebody out because I know there were many people behind the scenes that were involved in my care. I think, overall, a big 'Thumbs Up' for my stay.

An Incredible Team! by Current Employee and Patient

Tuesday, December 17, 2013

I would like to sing the praise of my co-workers and this incredible hospital staff in general. On November 7, I was diagnosed with breast cancer and within minutes the staff on my unit were by my side offering support and helping me process what I needed to do next.

Karen in the Breast Care Center was able to meet with me right away to give me information to help me process what was happening and decisions I needed to make. Dr. Chace opened his office hours early in order to provide an earlier consultation with him and get the ball rolling. Dr. Thorp has been kind, understanding, and swift in her treatment plan. Every appointment was made quickly and I felt very informed of what was happening to me and around me. From the day I found out to the day of my first chemo was a record setting 19 days, I am grateful that everyone involved understood the importance of moving quickly and making me feel like the highest priority. I have visited MRI, nuclear medicine, lab, the breast care center, outpatient surgery, outpatient infusion center, among multiple other areas I am sure to be leaving out, every area has been a pleasant experience in light of the seriousness of the situation.

I am impressed by the level of compassion all around, the staff on my home unit has gone above and beyond to assist me in every way possible including ordering shirts that support my cause and donating PTO's to assist me when time off is needed above what I have available, checking on me daily, an outpouring of love and support that is a true testament to the level of care and compassion that is housed within these walls.

Today I was again humbled with a generous gift from the care committee, offering items to make this Christmas more special for my family as we travel this new territory again showing the tremendous amount of love and caring spirit abundant at Norman Regional. I am truly blessed to be part of this team in both members I know and strangers that have offered the best parts of themselves. I have been blessed to have a list of doctors, nurses, aides, unit clerks, case managers, administrators, transport staff, housekeeping, PT, OT, among many other areas reach out and offer any and all support they have to offer.

I wish I had more to offer than my heartfelt gratitude, I will win this battle then my next task will be to figure out how to truly pay forward to any and everyone I have been lucky enough to meet along this road. Thank you for building such an incredible team.

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