For Patients

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Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Thank You! by Former Patient

Monday, May 26, 2014

I just wanted to say thank you so much to the Perioperative team that took care of me during my thyroid surgery on 5/12. Kristen was very comforting and on top of things as my nurse. Dr. Tom Connally and Amanda Lewis were very helpful and knowledgeable in informing me about surgery and did an excellent job with the operation. The anesthesiologist and surgery nurse were also very professional and apparently did a great job- I can't remember a thing after that mask went on! Thanks again for making my first surgery experience quite enjoyable. Keep up the good work.

P.S. Thank you for not damaging my vocal nerve!

Small Act of Kindness Makes Big Impression by NRHS Employee

Thursday, April 24, 2014

I work in Finance, and typically have no contact with patients or their families unless I see them in passing in the hallways or in the cafeteria. I went to get my breakfast one morning and a woman, whom I’ve never met, walked up and asked how I was today. We exchanged brief pleasantries and continued on to get our breakfasts. A few minutes later I walked up to the cash register area and she was already there. She then insisted that she wanted to buy my breakfast, because she was very pleased with everyone who has been taking care of her and her family during their stay so far. I politely said thank you and that she didn’t have to buy my breakfast as I haven’t personally helped her, but that I was glad she felt comfortable during her visit here. She said, “You are a part of this wonderful hospital and I would like to show my thanks to someone. Please let that person be you.” She turned to the cashier and asked him to add my breakfast on to her ticket. I thanked her again and she told me to have a nice day and smiled. While she never got specific on why she was here, or the medical staff that helped her out, she was in such a great mood. That small act of kindness towards an employee like myself who had no personal interaction or assistance to her and her family speaks a thousand words and makes me feel proud to work at Norman Regional!

A Clinician’s Perspective – Oklahoma Wound Care Experience by Clinician

Thursday, March 27, 2014

At most clinics I've been to its very routine and boring, but here everyone worked so well together. It was fun and we were able to get the work done so quickly because everyone helps everyone without complaint. If the phone rang and the person at the desk was busy, whoever walked by, no matter what they were in the process of doing, answered the phone, if there were voice mails or faxes to attend to they picked them up and filed them or called the patients back - even if it wasn't specifically related to their work. This is the only type of clinic I could ever see myself working at. No one acted like "that's not my job responsibility." It was a real eye opener to see people truly care about their patients and not look at their day as just coming to a job. They explained and took the time to describe their treatment plan and also details of how they might have obtained the disorder and extra information on how they could heal faster. They not only taught the patients and their families about the different dressing and options but went over them with me as well. They encouraged me to ask questions to them as well as the patients while in the room to help my knowledge and to help them understand better. They took every teaching opportunity possible, including letting me use the vibrating cast saw on a cast they already took off and placed in the sink so I could see what it felt like and how to use it. I have never seen such team work – you can tell everyone really enjoys their job and staff!

Like Family Now!! by Rickie and Tina Scott

Wednesday, January 22, 2014

Hello. My name is Rickie Scott. I recently was admitted to Norman regional hospital for the days of Jan. 20, 21 and part of the 22nd. I was admitted and treated for pneumonia, bradycardia, hypertension, syncope. I'm writing this e-mail today because I wanted for whom ever is in charge to do me a major favor. I'm sorry but this might be a long e-mail but I must address the quality of my care. First, when I came into the E.R., I had some sort of fainting spell around 830 am. The staff in the E.R. was very professional and took great care to get me into see a doctor and got me admitted. Great job. They made me feel very comfortable and in good hands. Kudos to them! I was taken to the third floor. The staff responded to my needs immediately! The staff on the third floor treated me fantastically! I was very nervous and didn't really know what was happening to me. Every staff Member that I came into contact with, all the way down to the housekeepers were very assuring that I was in good hands. Turns out, I was in better hands than I thought. Every staff member that I was in contact with was very professional and sympathetic with my needs! Awesome staff on all shifts! I was on the third floor for the 20,21 of January. On the 21 of January I was moved to the fifth floor. I was treated the same exact way, professionally. Now I'm a retired OKC firefighter. And I told all the staff that I came into contact with about my job. They would listen to me ramble on and it was very settling on my part. I just hope you have a meeting with all the staff that I came into contact with, and give them a slap on the back! Well, all the staff except one. Connie on the third floor, give her a big ole hug for me!!! I sincerely hope whom ever gets this e-mail to please, please let all these people know just how much I appreciate their professionalism and their wit!!! They are like family now!! Thanks for your time.

A Second Chance at Life by Jan

Saturday, January 18, 2014

On Feb. 4, 2013, as surgeons began the first of two procedures to remove a cancerous kidney, my heart stopped. I wish to share this partly because I never met those wonderful people who put me back together again, first in the ICU for 10 days, then back in surgery to complete the cancer procedure. A large number of drugs, a respirator, and just plain stress caused a sense of unreality. Large chunks of time are out of my memory forever, but those people will never be forgotten, though I haven't met them. I could say , "oh, they just did what they were trained to do," and I have, but on this first anniversary of my near death, that's not enough. The team worked. My life is cancer-free, and I tell people I am myself, only Vers. 2. How astounding a year it was. It wasn't easy, but I have some forever friends at Norman Regional. I want to meet even one of you!

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