For Patients

Patient 2 Patient

Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Grateful Grandmother by A grateful grandmother writes:*

Friday, October 16, 2009

In a few days my granddaughter will turn 13. This is because of the care she was given when she was born in your hospital. If not for you she would not have lived. On the day she was born the doctor cam into the room with tears in her eyes and told the family the hardest thing we had ever heard, that the baby would probably not live. They would do everything they could but the outlook was not good. If she lived for the next four days, she had a chance. Over this time every test came back bad. The virus was in her spine and then in her brain. No one could touch her because of the pain it would cause her. But you never gave up or gave us any reason to not believe in you and her. After the four days, things slowly turned around. This child is now in the 7th grade. She is very outgoing and has lots of friends. I hope this letter shows you that your job makes a big difference in people’s lives. Thank you from a grandmother who loves her granddaughters and thanks you everyday for this child’s life.

Norman Regional CEO David Whitaker received the following letter: by Family member of the patient*

Tuesday, October 6, 2009

I wanted to take a moment to let you know what a wonderful group of nurses and nurse aids you have on 4North. My brother was admitted to your facility in September for pneumonia. After a long night in the ED, my brother was admitted to 4North. He was born with Cerebral Palsy and mental retardation and has many handicaps and special needs. He does not communicate well and it is always a guess as to what he may be feeling or needing. Each and every nurse and nurse aid took this in stride and was willing to help him anyway they could. They actually moved him three times on their floor to get him closer to the nurse's desk so that they could keep an eye on him, as he is quite fast when he wanted to get out of bed. I cannot emphasize how exceptional the staff was with him. They all take great pride in making sure he was cared for and that I knew at all times how he was doing. Please accept my sincere thanks and let each and every staff member know how appreciative I am for their service to my brother.

Great ER by Catherine Johnson*

Tuesday, September 29, 2009

I went to the Moore Medical Center's Emergency Room on September 21 with heart palpitations. I expected to have to wait, but was taken straight to triage with about a three minute wait afterwards to get an exam room. Everyone was wonderful. I would definitely go back if I needed another ER visit.

A grateful patient writes by A grateful patient*

Monday, September 28, 2009

I just want to let you know about my wonderful experience in the Emergency Room Tues, Sept. 1. Although I wish circumstances didn’t bring me to the ER, I’m so glad I chose Norman Regional. I had the best team taking care of me that day. My nurse Paul was very thoughtful and efficient and had a great personality. Even with me not feeling so great, he made me smile. Dr. Kevin Hoos was perfect in every way. He was attentive, very compassionate and truly concerned about me. I am so blessed to have such great care. Please let them know that I appreciate everything they did for me that day and that they are the kind of people that make the world a better place.

A grateful patient wrote the following: by A grateful patient*

Friday, September 11, 2009

I would like to thank members of the ER for their help Tuesday, September 1, 2009. Not only did they provide needed attention but their attitude was positive. I believe I heard the people who moved you from one area to another are called "transporters" and want to thank them for their courtesy and upbeat attitudes. All I remember about those in surgery is that they were friendly, but I think about them every time I accidentally touch one of my incisions. To the RN's, LPN's, aids and cleaners from rooms 3207 and 5076 I wish to say thanks for your care, your conversation and most of all your positive, cheerful attitudes. Last I would like to say to the kitchen staff that the food was wonderful. My wife and I are amazed at the positive attitude of the Norman staff. We think they must be required to take a positive course or else they may take a positive pill before work. I thank God that my hospital is Norman Regional. I have also had day surgery and scans at Norman Regional and found that my contacts at those times were quick and very professional. Thanks for being Norman's hospital.
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* These are testimonials by patients of Norman Regional Health System (NRHS) and not those of the Health System. The opinions reflect the patients’ personal experience with their treatment. However, results and treatment outcomes may vary from person to person. Patients are encouraged to discuss typical outcomes of their procedure with their surgeon or doctor and to set realistic expectations based on body type, lifestyle and medical history.

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*If your experience at the Health System was less then satisfactory please include your phone number and email address so we can contact you and help resolve any concerns. Thank you.

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