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Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Service Above and Beyond by Cheryl Smothers

Saturday, June 21, 2014

I recently spent 3 days at the Healthplex for a Total Knee Replacement. The staff couldn't have been more congenial and professional. They checked on me constantly and were there within minutes any time I needed something. The nursing staff and aids were friendly and a joy to be around. It didn't matter which shift they were on they all went out of their way to make sure I wasn't in pain or needed anything. I have a very unusual diet and was extremely worried about the hospital and staff's willingness to adhere to it. I shouldn't have been worried. They were understanding and more than happy to accommodate. The Physical Therapy group should also be commended. They were professional and more than happy to not only give pain :-) but praise as well. As much as anyone can enjoy a hospital experience this one was definately a positive experience. I was up and driving within 3 weeks and off the walker about 2 days after coming home. My therapists were extremely impressed with my speed of healing as well as my mobility. I attribute it all to an excellent doctor (Dr. Schultz) and a skilled medical team and facility. Thank you.

Took a Trip to Paris! Thank You! by Former Patient of the Cardiac Rehab Program

Friday, June 20, 2014

A few weeks ago, my wife and I were able to take a trip to Paris that we had planned for last year before my medical adventure forced us to postpone it. Each day while playing tourist we walked between five and ten miles while suffering nothing but tired feet. Several times I carried luggage up and down long, steep staircases, never with any physical effects. With that, I decided it was time for all of us to declare victory in the rehab category and move on. I will now take what I have learned and continue working out and attending yoga classes.

Last August, my wife wheeled me in, bloated legs and all, for my initial interview with Terry and Candy. Ten months later I feel better than ever, and much of the credit of course belongs to you. Your attentiveness, concern and expertise along with your ever-positive attitude are largely responsible for me being about to return to normal.

I have several times raved to Dr. Crook and his staff about the cardio rehab group downstairs and what a valuable asset it is for the Heart Plaza and Norman Regional. You have played an enormous part in my life over the last year, and I am forever grateful. Thanks so much.

Thank You! by Former Patient

Monday, May 26, 2014

I just wanted to say thank you so much to the Perioperative team that took care of me during my thyroid surgery on 5/12. Kristen was very comforting and on top of things as my nurse. Dr. Tom Connally and Amanda Lewis were very helpful and knowledgeable in informing me about surgery and did an excellent job with the operation. The anesthesiologist and surgery nurse were also very professional and apparently did a great job- I can't remember a thing after that mask went on! Thanks again for making my first surgery experience quite enjoyable. Keep up the good work.

P.S. Thank you for not damaging my vocal nerve!

Small Act of Kindness Makes Big Impression by NRHS Employee

Thursday, April 24, 2014

I work in Finance, and typically have no contact with patients or their families unless I see them in passing in the hallways or in the cafeteria. I went to get my breakfast one morning and a woman, whom I’ve never met, walked up and asked how I was today. We exchanged brief pleasantries and continued on to get our breakfasts. A few minutes later I walked up to the cash register area and she was already there. She then insisted that she wanted to buy my breakfast, because she was very pleased with everyone who has been taking care of her and her family during their stay so far. I politely said thank you and that she didn’t have to buy my breakfast as I haven’t personally helped her, but that I was glad she felt comfortable during her visit here. She said, “You are a part of this wonderful hospital and I would like to show my thanks to someone. Please let that person be you.” She turned to the cashier and asked him to add my breakfast on to her ticket. I thanked her again and she told me to have a nice day and smiled. While she never got specific on why she was here, or the medical staff that helped her out, she was in such a great mood. That small act of kindness towards an employee like myself who had no personal interaction or assistance to her and her family speaks a thousand words and makes me feel proud to work at Norman Regional!

A Clinician’s Perspective – Oklahoma Wound Care Experience by Clinician

Thursday, March 27, 2014

At most clinics I've been to its very routine and boring, but here everyone worked so well together. It was fun and we were able to get the work done so quickly because everyone helps everyone without complaint. If the phone rang and the person at the desk was busy, whoever walked by, no matter what they were in the process of doing, answered the phone, if there were voice mails or faxes to attend to they picked them up and filed them or called the patients back - even if it wasn't specifically related to their work. This is the only type of clinic I could ever see myself working at. No one acted like "that's not my job responsibility." It was a real eye opener to see people truly care about their patients and not look at their day as just coming to a job. They explained and took the time to describe their treatment plan and also details of how they might have obtained the disorder and extra information on how they could heal faster. They not only taught the patients and their families about the different dressing and options but went over them with me as well. They encouraged me to ask questions to them as well as the patients while in the room to help my knowledge and to help them understand better. They took every teaching opportunity possible, including letting me use the vibrating cast saw on a cast they already took off and placed in the sink so I could see what it felt like and how to use it. I have never seen such team work – you can tell everyone really enjoys their job and staff!

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