For Patients

Patient 2 Patient

Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Thanks for Listening! by Daughter of a Patient

Wednesday, June 26, 2013

I just wanted to let you know that your employees, Sarah Lohaus and Becky Bates are wonderful! I came in with my mother last week who has horrible issues with her veins due to her Scleroderma and Raynaud’s. MANY health care professionals will not listen to her about where her best veins are, what needs to be done to get a good stick (warmth, no slapping, etc). It is always an unpleasant ordeal.

However, Becky and Sarah listened carefully, did everything they could to accommodate my mother and actually got an IV on the first try!! All the while, they were also very patient, pleasant and kind. They made what is usually a very unpleasant situation very tolerable.

Happy with Care at HealthPlex by Former Patient

Wednesday, June 12, 2013

I stepped into your hospital with chest pain. I am taking this time to send my thanks and praise to your entire staff at the HealthPlex on Tecumseh, not just those on the 4th floor. From the moment I was admitted to the wheel-chair ride out the front door, I never was in doubt that those caring for me actually cared about me. I am not just impressed with the duties performed but to the degree they were preformed and attention to detail. The respiratory therapist at the beginning instructed me not only the importance of my spirometer results but also, he did not walk away until I performed up to his expectations. The physical therapy that "man to man" laid it out saying, 'Yes it would be hard at the beginning' but my ultimate discharge would be sooner if I walked that extra 10 feet today. The nurse office supervisor that took my phone call when I discovered a maintenance "loose hot water faucet" problem, the maintenance man that was there very shortly after and tightened the faucet and thanked me for making his job easier. Then the supervisor who was there minutes later making sure the job was done. The girls that cleaned the room not throwing away my reading material and asking if I had my glasses or cell phone before leaving with the trash/dirty linen.

I have left out names because some I remember and some I don't. But if I needed something to make my stay more comfortable or worry free - it was done. I also want you to know not everything was hunky dory. Right after surgery I was not a charm to be around. I don't believe I was obnoxious but short would nail it down. I took time to apologize to every nurse and nurse aid that told me, like we say in Jersey, 'forgetaboutit'. All professionals, they assured me that although I was petulant I did not make it personal. Ann and Rhonda are the two nurses that I remember the most for they were ones that watched over me during my weakest moments. Again, to one and all there, 'Job well done'. Please share this with your entire staff. From what I know about work environments, attitude starts at the top.

Thank you Moore Medical Center! You are family to us. by Former Visitor

Thursday, May 30, 2013

I would very much like to thank those at Moore Medical Center for protecting myself and my girlfriend while taking shelter at your hospital. You are family to us and we are here because of you. After Monday, thinking the worst was over, I was told just a few days later (Thursday) my brother had passed away at only 64 years young. Last week was the worst week of my life. I would love to meet someone from the hospital to personally thank you and am very sad that your hospital is lost. God bless you all and my sincere thank you.

Thank you Moore Medical Center by Community Member

Thursday, May 30, 2013

My daughter-in-law, three grandkids and her mother rode out the May 20th tornado in the Moore Medical Center chapel and walked out unharmed. I'm very grateful my family was protected and that you thought to provide this protection to the patients and staff.

Group effort saved lives! by NRHS Security Officer

Thursday, May 30, 2013

Yesterday, I had a lady approach the gate at MMC. She needed a couple of things from her vehicle parked in front of the women's center. I retrieved her items from her destroyed vehicle and upon returning she was very thankful as were most people that we helped that day. But she extended that thanks to all staff at MMC. She said that she had just been at the 7-11 across the street and pulled into our lot to seek shelter. She said that she entered the building and was immediately taken by the hand and led to the cafeteria by an employee. She said that once in that area employees announced themselves and orderly kept the calm getting everyone on the ground. Then once the tornado passed those same employees stood back up as if routine and orderly led everyone out of the building safely. She said that it was so orderly that she "did not even have time to be scared". She advised that all of those employees (not just security but others as well) were in complete control and calm. She said had it not been for those employees leading the way that many persons, (including her), would have stayed in that entry hall and would have surely been greatly injured if not killed. I wanted to share this to make sure that all the employees get recognized as lifesavers that day. It was not just a select few but a true group effort.

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