I stepped into your hospital with chest pain. I am taking this time to send my thanks and praise to your entire staff at the HealthPlex on Tecumseh, not just those on the 4th floor. From the moment I was admitted to the wheel-chair ride out the front door, I never was in doubt that those caring for me actually cared about me. I am not just impressed with the duties performed but to the degree they were preformed and attention to detail. The respiratory therapist at the beginning instructed me not only the importance of my spirometer results but also, he did not walk away until I performed up to his expectations. The physical therapy that "man to man" laid it out saying, 'Yes it would be hard at the beginning' but my ultimate discharge would be sooner if I walked that extra 10 feet today. The nurse office supervisor that took my phone call when I discovered a maintenance "loose hot water faucet" problem, the maintenance man that was there very shortly after and tightened the faucet and thanked me for making his job easier. Then the supervisor who was there minutes later making sure the job was done. The girls that cleaned the room not throwing away my reading material and asking if I had my glasses or cell phone before leaving with the trash/dirty linen.
I have left out names because some I remember and some I don't. But if I needed something to make my stay more comfortable or worry free - it was done. I also want you to know not everything was hunky dory. Right after surgery I was not a charm to be around. I don't believe I was obnoxious but short would nail it down. I took time to apologize to every nurse and nurse aid that told me, like we say in Jersey, 'forgetaboutit'. All professionals, they assured me that although I was petulant I did not make it personal. Ann and Rhonda are the two nurses that I remember the most for they were ones that watched over me during my weakest moments. Again, to one and all there, 'Job well done'. Please share this with your entire staff. From what I know about work environments, attitude starts at the top.