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Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Doctors and Nursing Staff Became Family by Current Employee

Friday, November 22, 2013

I have worked for NRHS for over 20 years, and while I have always felt pride in saying that-this past month has shown me a different side of our hospital and I wanted to share with you my experience.

My 56 year old brother-in-law went to the doctor on September 20 because he had been having severe headaches and just hadn’t felt right for a few days. Once they ran some blood work he was told to go straight to the ER and they admitted him directly to the oncology unit. Within a few days he was diagnosed with leukemia and began 7 days of chemotherapy 24 hours a day. The doctors and nursing staff were amazing and took such wonderful care of him and my sister and their two daughters. My family was there with him day and night for 33 days and that hospital room became their home, and the doctors and nursing staff became our family. They joked with us, and cried with us and rejoiced with us when things were looking like he might actually get to go home this past weekend. However, last Monday he developed complications and was moved to the ICU and died on Tuesday morning. Every staff member that we came in contact with treated ALL of my family with compassion and respect and were truly heartbroken along with us when we knew he would not survive.

I want to say thank you to the nursing staff on the oncology unit-I can’t remember all of their names but they were all wonderful. Some of them were there crying with us at the funeral last week when we told him goodbye. Thank you to the nursing staff and case management staff that sat with my sister until I could get to her on Monday, and kept coming back and forth to keep us updated of his condition every few minutes. And thank you to the staff in ICU that took great care of him those last few hours of his life, and allowed us to stay there by his side until he passed. They allowed my family to say goodbye to him and never once complained that there were too many of us, or that we were in the way.

And thank you to the maintenance guys that came up to his room in the beginning of his hospital stay and hooked up his 35 inch TV so he could watch his beloved OU football team play on a bigger TV screen.

And thank you to Dr. Thorp and Dr. Bacchus, and Dr. Camp and all the other doctors who worked so hard to make him well, and cried with us when we knew there was nothing else we could do for him. Their compassion and level of care was amazing and made a very difficult situation for my sister and their daughters a little easier. I know there were MANY more doctors and nurses and staff that took care of him, and while I don’t know everyone’s names, I do know that everyone worked together as a team, and took care of my family like it was their own, and they ALL made me so proud of our hospital.

'Always' Treated with Exceptional Care by Current Employee

Wednesday, October 23, 2013

My family has had the opportunity to experience the services of Norman Regional Health System four times in the past seven months…thanks to the wonderful sport of football. One of those times was through the ED, one for radiological services and twice in Same Day Surgery. I would like to express the pride I felt, as an employee of this organization, for the outstanding treatment, compassionate demeanor and safe care we received during each of our visits. No one, who cared for us, knew I was an employee. Each of my co-workers was doing their job with the positive, caring attitude I know they have with everyone that visits our facilities. If there was anything more they could have done, I don't know what it would have been. From registration to release, we were 'Always' treated with exceptional healthcare. Our people are doing a great job and we are all blessed by their efforts!

Thank You! by Edward Donwerth

Tuesday, October 8, 2013

I had the heart catheter procedure due to an abnormal stress test. I just want to say that the Dr. and nurses that took care of me were outstanding. They made me feel at ease through the entire procedure. We laughed and joked with each other until they administered the anesthesia. Laughter is the best medicine. Thank you very much.

Success, New Mom Happy with Care In Women's, NICU by New Mom

Friday, October 4, 2013

On August 30th, I was admitted to Norman HealthPlex for an emergency caesarean. I cannot express how wonderful the care my baby, husband and I received. I started out on the 3rd floor after surgery, don’t remember much about those couple of days, but the nurses were all wonderful. My baby, Hayleigh, was born at 35 weeks and weighed 3 pounds 14 ounces. She was sent immediately to the NICU.

I was then put on the first floor and was there for about 5 days due to high blood pressure from pre-eclampsia. The nurses were so caring and patient with me. I had very high anxiety due to the blood pressure, mag drip, surgery, and baby in the NICU. I’d like to name a few. Anna Reed, so organized and thoughtful, Amanda O, who helped calm me all those nights with the high blood pressure, Carolina, so calming at night due to the anxiety, Sandy CNA, for being SO friendly and helpful, and Sarah C for teaching me how to calm down when they took my blood pressure. There were more, but I didn't get all of their names. Everyone was so great during the most stressful time of my life.

As far as the NICU, my baby couldn't have had better care anywhere else and I felt so comfortable having her there after I was discharged. Lesa was so friendly and helpful, love her. I think her name is Francine, wonderful also. All of the nurses were so helpful at all times.

I am truly touched and very thankful by New Mom

Thursday, September 26, 2013

I recently delivered my baby at the HealthPlex. We had such a wonderful experience that I wanted to share it, hoping you could give your amazing nursing staff a pat on the back! We checked in at 12 a.m. on Friday, August 30, for induction. My son was born at 11:02 a.m. on that day, August 30.

Throughout labor and delivery, I had several different nurses taking care of me. From the nurse who checked us in, to the nurse who did my IV, to the nurse who helped with my epidural, to the nurse that helped deliver me, every single nurse was encouraging and helpful and seemed to genuinely care about me and this process. The delivery nurse was so passionate and enthusiastic through the pushing, it made it extremely exciting and meaningful for my family in the room. It also kept me motivated and happy as we worked together to deliver my son. Everyone involved seemed to truly share in our joy as we welcomed our son. The care and love they all gave him and continued to give me was more than I had ever imagined.

Once we moved to postpartum, there was no change in the attention and support that my son and I were both given. The nurses on this floor were unbelievably kind and attentive. As the hours passed, I felt as if these nurses were my friends! Again, this group of nurses had a genuine care and concern and did all they could to make sure my every need was met. The nursing staff from the nursery was eager to help in any way, and they were quick to answer any questions or offer assistance. We stayed for two days postpartum, and we appreciated the rest they allowed us to get and all the support they gave us.

It was somewhat saddening for me to leave, because everyone had been so wonderful to be around those two days. It is very apparent to me that you have a staff full of people who absolutely love their jobs! The birth of our son, our first child, was such a beautiful experience for us. And the nurses at HealthPlex made it even more special than we had dreamed. I tried to show my appreciation each opportunity I had, but I would love for them to also hear it from you. They are more than deserving of any praise you could give! I am truly touched and very thankful by all that each nurse did for my family and I!

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