For Patients

Patient 2 Patient

Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

The Staff was AMAZING! by Jennifer McDanel

Monday, September 23, 2013

On Friday, my husband and I brought in our 3 and a half year old daughter for oral surgery. She was to go under general anesthesia and needless to say, we were nervous, very nervous. The staff was AMAZING! They did a great job explaining the procedure and what we could expect, they apologized multiple times for the delay (we arrived at 7 am and they came to get our daughter at 9:45 am), even though we never complained or even asked why the delay. The part that impressed us the most, was post surgery. They came to take us to recovery and we found her swaddled in a nurses arms, being rocked. The woman looked at me and said, "Aw, do I have to give her back?" As I took my daughter, the agitation they had warned us about kicked in and she began screaming, kicking, hitting and trying to pull out her IV. No matter what my husband and I did, nothing was calming her down, she wanted that IV out! There were three ladies in recovery and they were all doing everything in their power to help calm her. One was helping to hold her, one was trying to get her to drink and one ran to get her personal IPad and pulled up Dora the Explorer episodes. We felt as if we had a team to take care of our child. It was then decided to move her back to her pre op room in the middle of this fit. Again, the team was there, helping me to sit down and be comfortable and doing everything in their power to help her calm down. The charge nurse came in, saw the situation, ran to call the dr to get permission to remove the IV early and another nurse went to get me a footstool so I could continue to bounce my daughter. By the time we had the dr's permission (maybe 5 minutes), she was asleep and we agreed to let her get as much IV fluid as possible. One nurse went to leave the room and when the door creaked, she left it open as to not disturb my sleeping baby. When they came to take our daughter, a woman said, "We will take care of her as if she was our own." The entire staff proved that statement to be 100% true. I wish that I could remember all their names but in the stress of the day, I have forgotten. My hope is that this email will somehow get to them. I want them all to know that they went above the call of duty and helped ease our nerves and make us feel as if our daughter was the only person that mattered. Each person we came in contact with that day, was a blessing to us and we give thanks to you for sharing your gifts with the world.

Great experience by Rhonda Long

Sunday, September 8, 2013

I want to thank the staff of NRH for the great care I have recently received. I have had an ultrasound and pre-op work as well as Same Day Surgery. Every employee treated me with great respect, communicated well and showed compassion and empathy while I was in pain. Sunny (ultrasound tech) was very kind and helpful. I was in pain on the day that I saw her and she was wonderful. I don't know the name of many of the staff but Gay Lynn and the staff in pre-op were wonderful, the pre-op nurses in SDS were great. Mary took me to surgery and was so kind. The CRNA (last name Orso?) was so helpful and kind. Dr. Wheeler was very kind and answered all my questions. The PACU nurses were great as my blood pressure was low and they gave me great care and were very reassuring. One of the nurses was Courtney but I do not remember the name of the other. The post-op nurse in SDS was wonderful as well. I had a great experience and appreciate the staff and the care so much.

Incredible care, compassion and professionalism by Current Employee

Thursday, September 5, 2013

I wanted to convey a recent experience I had here last week with my husband. I brought my husband to the ER last Thursday with acute abdominal pain, from the time we signed in within one hour we had a diagnosis of an acute appendicitis. Coming from the other side of it really helps to understand what our patient's go through.

I wanted to let you know about the incredible care, compassion and professionalism we received. Dr. Isbell was so wonderful, he really put my husband at ease, to us it is a "routine" surgery but to our loved ones it's something entirely different.

The staff that took care of us: Kris in the ER, in surgery Julie R, Korissa, Tori and Andrew, the nurses on the floor Nichole and David were all outstanding. I can't thank you enough for everything.

Everyday Heroes, Moore Medical Center by Former Patient, Current Employee

Friday, August 23, 2013

I would like to share my tornado story with you. I know I am one of thousands but it is important for me to share with you what an amazing person Dawn Morris is as well as other key persons during the tornado.

I work at the HPX laboratory and have been part of the hospital system for 9 years. My husband and I were blessed with our second baby, who was suppose to arrive on May 21, but the little guy had other plans and decided to come early. I went into labor on May 18 and had my son, Aiden on May 19 at 6 a.m. Little did I know how a few days would impact our lives.

Dawn was my nurse the morning of May 20. She like all the MMC nurses treated me like I was the only mother on the unit. My mother, my niece and my 3-year-old son were with me that day in the hospital. When the code black warning was issued, Dawn came into my room, instructed my family to make their way to the cafeteria and then stayed to helped me gather what I needed for the baby. During this time the code black alert was called and she never once panicked, I wasn't so calm. She kept to the task of getting me and my baby to the cafeteria. Once in the cafeteria I met up with my family and sat petrified watching the TV. I would like to also mention how Julie Robberson took control of the situation when so many were in panic mode. Julie was so stoic when telling us to take cover under the tables. Before that moment I remember it being so loud from people talking, after that moment it was quiet until the tornado hit. After that I remember people praying and I remember Julie's voice. I just want to say thank you to Julie for being calm on the outside for us.

After the tornado passed we were instructed to head to the Warren. I don't remember at what point after we got outside that Dawn met up with me and my family, but from that point on Dawn was never out of my sight. My mother, who is battling lung cancer, needed a wheel chair to take her to the Warren. Each step of the way she was safe guarded by Dawn. Once at the Warren, all of the nurses and physicians kept all of us patients close, checked on us constantly and sat up a make shift hospital unit in a matter of minutes. It was nothing short of amazing. Every single nurse working that day went into super hero mode and Dawn was mine...still is.

Of course I can't end this without mentioning the seamless transition to the HPX. The nurses on Post Partum were just as amazing. The nurses never lost focus of their jobs despite several of them having families and homes in the damage path.

I hear you talking about how special our employees are and how we go above and beyond to care for one another and for most the patients. I truly believe in that now. NRHS employees are amazing and I have more confidence than ever in this hospital and the employees.

Praising Rehab by Former Patient

Friday, August 23, 2013

What can I say for this Rehab Unit? This has been the place for us! You have been the final steps we needed after over two months stay in three different hospitals and three surgeries. We had dedicated doctors and nurses here. The entire staff was very patient, going out of their way (besides the necessary duties) to make us feel comfortable and cared for - ready to reach out with open hearts and hands. I watched my 89-year-old husband go from flat on his back to being able to do most things for himself. These final steps are taking us toward home – a wonderful destination. When we need help again we will be back at your door looking for those familiar faces.

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