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Norman Regional Health System Recognized for Quality

Norman Regional Health System recently received awards from VHA Inc., a national health care alliance, for their ongoing quality programs for patients with pneumonia, heart attack, congestive heart failure and blood stream infections. Over 312 hospitals applied for the VHA Leadership Awards. Norman Regional was the only VHA hospital in the state to receive recognition in four quality categories.

David Whitaker, President and CEO of Norman Regional stated, “It was a great honor representing the NRHS team and their achievements in clinical excellence. It takes everyone, working together, to reach these levels of performance.”

The 2007 VHA Leadership Awards for Clinical Excellence honors organizations that have distinguished themselves from other VHA members by meeting or exceeding national performance standards in specific clinical categories.

The Health System received two “Strive for Perfection” VHA Leadership awards in recognition for their ongoing work with patients diagnosed with congestive heart failure and pneumonia. Only 30 hospitals, nation-wide received this highest level of recognition. Jason Fogg, MPA, CPHQ, Health System Director Performance Improvement outlined the ongoing performance review throughout the entire organization. “We have systems in place which allow us to review our processes and outcomes and thereby provide feedback to our staff and physicians. These systems, along with our implementation of Evidence-Based Practices, have had a significant impact on the quality of care we can provide our patients.”

Darin Smith, PharmD and pharmacy clinical manager outlined that it takes a combined effort involving not only physicians, nurses and pharmacy but also lab, radiology, information technology, case management and other support professionals. He went on to say, “It’s so rewarding when you realize these quality measures are focused on providing the best care for our patients. It’s truly a coordinated effort at Norman Regional in assuring the highest level of care for our patients.”

Norman Regional also received the “Strive for Excellence” Leadership award in recognition of the Health System’s ongoing work with heart attack patients. This award recognizes excellence in cardiac care. Kim Horning, RN manager of the Health System’s Porter Avenue Emergency Department spoke about the coordinated effort between EMSStat, the Emergency Department team, ED physicians, cardiologists and Cath Lab team whose work saves patients lives. According to Horning some of the metro area hospitals have called her to learn more about the processes and systems the Health System has in place to get patients from the field, through the ED and to the Cath Lab in 90 minutes or less. The “time to cath lab” at NRHS is under 90 minutes which is significantly under the national average. Horning says, “We’re very proud of our work to create an environment where all members of our care team are working to deliver the very best care to our cardiac patients. Not many facilities are achieving a 90 minute goal.”

The recognition continued with the Health System’s ICU receiving a VHA Leadership Award for providing outstanding care to Intensive Care patients. They were recognized for their ongoing work with blood stream infections. Mark A. Camp, M.D. champion of the “Transformation of the ICU” project at Norman Regional was very proud, “Norman Regional has not had a blood stream infection from a central venous line in over two years. We are committed to providing the finest care for our all our patients.” To receive an award in this category Norman Regional had to demonstrate its ICUs applied specific processes to eliminate or reduce the risk for blood stream infections. The standard was zero infections for a continuous six month period. This is the third year the Norman Regional ICU has been recognized by VHA for this achievement.

Norman Regional Hospital Authority Chairman Chuck Thompson stated, “I found it wonderful to be on hand during the award ceremony to hear NRHS being recognized for perfection of care – and being one of two hospitals nationwide recognized for this level of care.”

VHA Inc., is a national alliance that provides industry-leading supply chain management services and supports the formation of regional and national networks to help members improve their clinical and economic performance.

Norman Regional Hospital has been meeting the healthcare needs of our regional community for the past six decades. The hospital has grown into a health system that has become a regional referral center for south-central Oklahoma. Moore Medical Center in Moore, the newest member of the Health System team, offers acute care services along with OB/GYN care. The new hospital at I-35 and Tecumseh will be offering full service cardiology, neurology, orthopedics and women’s and children’s care by spring, 2009.

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Contact Kelly Wells
Norman Regional Health System

Office (405) 307.2143
Fax (405) 307.2144