In October of 2006, Norman Regional Health System launched a campaign to urge patients to take a role in preventing health care errors by becoming active, involved and informed participants of the health care team. This program assists the hospital in complying with the 2007 National Patient Safety Goal #13 and will feature brochures, posters and Medication Lists.
Speak up if you have questions or concerns, and if you don't understand, ask again. It's your body and you have a right to know.
Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right health care professionals. Don't assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
Ask a trusted family member or friend to be your advocate.
Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigours on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by the Joint Commission.
Participate in all decisions about your treatment. You are the center of your health care team.
Norman Regional Health System is committed to reducing health care errors in our organization. If you have concerns about safety at our hospital you are encouraged to call us to share your concerns by calling the Patient Safety Hotline at (405)307-7899 or by speaking with our Patient Liaison at (405)307-1060.
If concerns in question cannot be resolved at this level, you are encouraged to contact the Joint Commission on the Accreditation of Healthcare Organizations (JCAHO) at:
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Fax: (630) 792-5636
Oklahoma State Department of Health
Medical Facilities Service - Complaints
1000 NE 10th Street
Oklahoma City, OK 73117-1299
405-271-6576 or 800-234-7258
For more information about the Speak Up® campaign visit www.jointcommission.org