For Patients

Patient 2 Patient

Welcome to the ongoing conversation between current and former patients at Norman Regional Health System. We believe in the power of community to enhance the healthcare experience, and we encourage all of our patients and caregivers to respectfully share here. Thank you for being part of the conversation.

Far Exceeded my Expectations by Patient*

Wednesday, September 5, 2012

I would like to take this opportunity to tell you about the experience I had with the staff at the Moore Medical Center Physical Rehabilitation Department. I must first sing the praises of Sara Merchant. This was my first time going to a physical therapist and her actions far exceeded my expectations. She kept me positive about my road to recovery. I returned recently (for another issue) and was assigned Anna Tooman and, at times, Derek Thayer. Again, I was in excellent hands. Anna and Derek were so welcoming and immediately I felt at ease. The entire staff is attentive, diligent and so very friendly; always greeting me with a smile and a kind word.

BETTER THAN GOOD!! by Patient - Debra Neiman*

Thursday, August 23, 2012

I want to take this time to express my thanks to Dr Lana Nelson and Norman Regional Hospital for the excellent care I received in April 2012. All the hospital staff were especially good at making my surgery recovery so pleasant.

Amazing Service! by Grandchild of a patient*

Wednesday, August 22, 2012

My grandfather came through your OR in July. We wanted to thank you for the amazing service he received while in your hands. I’m happy to say that his entire hospital experience was very positive. You made him feel as comfortable as possible. You are appreciated.

Thank You for the Kindness by Family member of a patient*

Friday, August 17, 2012

My daughter was a patient of Norman Regional at the HealthPlex. While the surgery, as performed by Dr. Carol Anderson, was very successful, the facility itself was tremendously comfortable and inviting, what was most remarkable was the incredible service and care we experienced during this stay. From the moment of our arrival the staff, both medical and non-medical, were exemplary in offering not only professional treatment, but actual courtesy and care. I am remiss for not having noted the names of all those involved, but even the receptionist on duty on the morning of our arrival went to great lengths to try to accommodate our need to locate a place to store special food for my daughter. The exchange went something like this: Employee: “I am sorry. I am having a hard time finding the proper place to send you.” Patient’s Father: “Don’t worry about it. I’ll figure it out.” Employee: “No sir, it is not a problem. It is my job to help you. I want to help figure this out.” This simple exchange, while being far from the extent of our total positive experience, illustrates the nature of the hospitalpatient relationship. It seemed beyond that of business, but rather one of courtesy, care, and commitment. I will note that what we experienced was consistent with what we observed being experienced by others at the hospital during this same period. Thank you for the kindness and care extended to me and my family during this trying period.

Exceeded Expectations! by Former patient*

Wednesday, August 8, 2012

I want to take this opportunity to express my appreciation for the excellent care I received from the Physical Rehabilitation Department located at Moore Medical Center. I was greeted in a very cordial manner by the receptionist and she helped answer all my questions pertaining to my care. Ann Tooman PT, Lacy Jacobs PTA, and a student were the staff members working with me for my rehabilitation. From the onset of my therapy they evaluated my needs and fully explained the procedures to me. Everyone treated me in a very professional manner, taking care to be gentle and kind while I was instructed in the exercise routine. Every therapy day, I looked forward to my sessions knowing that they would be respectful, professional and take time encouraging me with a gentle firmness. They always checked with me on my pain and comfort level, knowing when to allow me to pause. In my opinion, these employees should be recognized for the excellent work. The manner in which I was treated by these employees gives great credit to the care they provide for the community and Norman Regional Health System. For this reason, I would not hesitate to recommend Norman Regional Health System to my family and friends.
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* These are testimonials by patients of Norman Regional Health System (NRHS) and not those of the Health System. The opinions reflect the patients’ personal experience with their treatment. However, results and treatment outcomes may vary from person to person. Patients are encouraged to discuss typical outcomes of their procedure with their surgeon or doctor and to set realistic expectations based on body type, lifestyle and medical history.

Share Your Experiences

Let us know about your Norman experience that can help other patients.

*If your experience at the Health System was less then satisfactory please include your phone number and email address so we can contact you and help resolve any concerns. Thank you.

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