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Tips for Phone Safety

Within the past week, concerned citizens have contacted Norman Regional Health System reporting suspicious phone calls that appear to be using a Norman Regional phone number.

These calls have been scammers who are “spoofing” Norman Regional’s name or phone numbers. "Spoofing" occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally.

Caller ID lets consumers avoid unwanted phone calls by displaying caller names and phone numbers, but the caller ID feature is sometimes manipulated by spoofers who masquerade as representatives of banks, creditors, insurance companies, or even the government.

For example, one caller said her caller ID appeared to be from Norman Regional, but the person on the phone told her she won a lottery and began asking for personal information.

Norman Regional does call patients and community members about topics such as their care or treatment, billing issues, or other business. However, our team will never pressure you for information.

If you have received a call such as this, please contact the Norman Police Department at (405) 321-1444 to report the scam. The Norman Police Department urged individuals to use extreme caution when providing person or credit card information over the phone, said Sarah Jensen, Public Safety Information Officer with the City of Norman.

Here are some tips from the Federal Communications Commission on what you can do if you think you're being spoofed:

• You may not be able to tell right away if an incoming call is spoofed. Be careful about responding to any request for personal identifying information.

• Never give out personal information such as account numbers, Social Security numbers, mother's maiden names, passwords or other identifying information in response to unexpected calls or if you are at all suspicious.

• If you get an inquiry from someone who says they represent a company or a government agency seeking personal information, hang up and call the phone number on your account statement, in the phone book or on the company's or government agency's website to verify the authenticity of the request.

• Use caution if you are being pressured for information immediately.

Norman Regional thanks the concerned citizens who reported this issue to the Security Department at our Health System.

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Contact Paula Price
Norman Regional Health System

Phone Members of the media, call (405) 307.1000 and ask the operator to connect you with the Media Relations professional who is on call.
Fax (405) 307.2144
Email NRHS_Corporate_Communications@nrh-ok.com