Norman Regional Health System

Thank you for being kind to a lost stranger by Shannon Hollins*

Tuesday, October 10, 2017

I am awkward in hospitals, being a patient or visitor, just always felt uncomfortable. I drove to Norman this afternoon to see one of my employees that had been in a car accident. I walked into the south entrance and gave her name to the sweet little lady at the front desk. I did not catch her name. I was surprised that she kindly offered to walk me to the correct elevator so I wouldn’t be lost. She then proceeded to even go in the elevator with me and take me to the exact area I need to be! I thought, so nice, that never happens.

Once I was on the correct floor, thanks to the sweet front desk lady, I was asked several times if I needed help finding the room I was looking for. I did not, I found the room I was looking for, but it was empty. I proceeded to the desk area right next to the room where a man was sitting at a computer, wish I would’ve caught his name as well, but he instantly looked up greeting me with a smile ready to help me. Even a couple of nurses help him help me. He gave me directions twice, because I’m bad with directions, and was so kind, happy, and helpful.

I walked through the hallways to where I needed to go and kept thinking about how hard these people work and how tired they must be and yet all I received was kindness in a place I’d rather not be. I really just wanted someone to know what an amazing staff you have. I walked out feeling happy that (my friend) was being taken care of by such caring and helpful people. Thank you for being kind to a lost stranger and doing what you all do daily to care for those that need you the most.

* These are testimonials by patients of Norman Regional Health System (NRHS) and not those of the Health System. The opinions reflect the patients’ personal experience with their treatment. However, results and treatment outcomes may vary from person to person. Patients are encouraged to discuss typical outcomes of their procedure with their surgeon or doctor and to set realistic expectations based on body type, lifestyle and medical history.

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