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HealthPlex Emergency Department Wins Award


NORMAN - National Research Corporation, has selected the Norman Regional HealthPlex, as a recipient of its 2012 Path to Excellence award.

National Research selected Path to Excellence award recipients based on their achievement within categories that patients have identified as being most important to the quality of their care. The winners were selected from the extensive database of National Research hospital customers for their performance over the last four quarters. The HealthPlex was selected as a Patient-centered Care Champion in the category of Access to Care. It was one of two facilities to receive this honor out of 208 facilities!

"National Research congratulates Norman Regional and the HealthPlex for their outstanding achievements in patient centered care," said Susan Henricks, president and COO of National Research. "We are proud to have Norman Regional as a high achieving organization—they do what's right and that is putting patients and families first."

Nurses, physicians and other clinical and non-clinical staff at the HealthPlex hospital have worked to improve the patient experience by expediting the patient triage process. A “tick” system was developed to mobilize patients. Physicians do not choose which patient they see but rather take the next patient in line based on acuity status.

Another unique feature that has significantly improved the patient throughput process is the addition of a designated registrar located at the Emergency Room front desk. As soon as a patient passes the threshold of the Emergency Room there is a friendly face to greet them. The registrar can work quickly to expedite their care based on their chief complaint.

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Contact Kelly Wells
Norman Regional Health System

Office (405) 307.2143
Fax (405) 307.2144