Before You Arrive

Important Information Related to the Coronavirus

If you think you may have been exposed to the coronavirus, also known as COVID-19, please alert Norman Regional before coming to our facilities. We ask that people who suspect they may have this disease call the State Health Department Coronavirus Hotline first at 877-215-8336. Patients identified by the State Health Department as needing testing or treatment for COVID-19 will be directed to a testing location.You can also contact our NRHS COVID-19 Hotline number at 405-515-4328.

Bring a Mask

For your safety and ours, please bring a facemask or face covering with you when you enter a Norman Regional (NRHS) location. Masks, scarves, bandanas or other facial coverings are all good options to wear to our facilities. Click here for more information including instructions on how to make your own mask.

Payment Concerns

We know the Coronavirus pandemic has affected our patients’ income and left many in our community without insurance coverage. If you are concerned about insurance coverage or out-of-pocket expenses related to your scheduled visit, please contact our Patient Access Advisor team by email at nrhsptaccadv@nrh-ok.com or by phone at 405-307-2730. We want to assist you in understanding your options.

Online Resources

Please visit this Norman Regional web page for more information about our response to coronavirus.

Important Information for Visitors

In order to reduce the spread of COVID-19, Norman Regional Health System, along with four other health systems in the Oklahoma City metro, announced a new update to visitation policies.

Effective at 5 p.m. Monday, March 23, Norman Regional Health System, is no longer permitting visitors for adult patients.

Also effective March 23, due to the special considerations for children’s care and labor and delivery care, one permitted, hospital visitor is allowed to accompany a child or labor and delivery patient to an appointment. This person must be over the age of 18, including siblings.

High level critical care, trauma, palliative care, hospice and adult patients requiring assistance from a guardian or caregiver will be addressed on a case-by-case basis regarding visitation.

Norman Regional is asking visitors who may be sick or experiencing flu-like symptoms not visit the hospital unless they are seeking medical treatment.

Patients should only use certain hospital entrances depending on their situation.

Norman Regional Hospital

ED Entry: EMERGENCY CARE PATIENTS
NE Entry: Patients needing outpatient services
South Entry: Patients needing outpatient services

Norman Regional HealthPlex

Chest Pain/Emergency Entry: OB AND EMERGENCY CARE PATIENTS
Women’s and Children’s Entry: Permitted visitors only
Main Entry: Patients needing inpatient or outpatient services

Norman Regional Moore

ED Entry: EMERGENCY CARE PATIENTS
Physical Therapy Entry: Restricted to Physical Therapy patients only
Do NOT use the Main Entrance.

Other updates:

All elective, cash pay outpatient procedures, including heart and lung scans, are canceled at this time.

Plan ahead.

We’ve gathered everything you need to prepare for your visit. Minimize your wait time by pre-registering; find out about parking, dining and room amenities in our patient guides; and avoid billing stress by requesting an estimate or verifying your insurance.

Patient Guides

Learn more about your care, accommodations, dining, visitors and more by downloading one of our patient guides.

Before you arrive

Find Your Way Around

Accessibility and Special Accommodations

Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas.
Full range of assistive and communication aides for persons who are deaf, hard of hearing, blind or with other sensory disabilities at no charge.
Qualified interpreters for persons who are deaf or hard of hearing or with limited English proficiency at no charge.

If you need special accommodations as a patient, please contact the Case Management department at 405-307-4337.