Before You Arrive

Important Information Related to the Coronavirus

If you think you may have been exposed to the coronavirus, also known as COVID-19, please alert Norman Regional before coming to our facilities. We ask that people who suspect they may have this disease call the State Health Department Coronavirus Hotline first at 877-215-8336. Patients identified by the State Health Department as needing testing or treatment for COVID-19 will be directed to a testing location. You can also contact our NRHS COVID-19 Hotline number at 405-515-4328.

Bring a Mask

For your safety and ours, please bring a facemask or face covering with you when you enter a Norman Regional (NRHS) location. Masks, scarves, bandanas or other facial coverings are all good options to wear to our facilities. Click here for more information including instructions on how to make your own mask.

Payment Concerns

We know the Coronavirus pandemic has affected our patients’ income and left many in our community without insurance coverage. If you are concerned about insurance coverage or out-of-pocket expenses related to your scheduled visit, please contact our Patient Access Advisor team by email at nrhsptaccadv@nrh-ok.com or by phone at 405-307-2730. We want to assist you in understanding your options. Please note this phone number and email is staffed by people who are knowledgeable in financial matters, but they cannot provide medical advice. Norman Regional understands that financial and medical hardships often lead to emotional and mental stress.

If you are having a medical emergency or thinking about harming yourself or others, please call 911 immediately.

Mental Wellbeing Resources

Norman Regional Behavioral Health Referral Phone Line: 405-307-5555 (This number is answered 24 hours a day, seven days a week.)
Assistance for Oklahomans: Dial 211
National Suicide Prevention Lifeline: 800-273-8255
Crisis Text Line: Text HOME to 741741 anywhere in the United States
National Domestic Violence Hotline: 800-799-7233 or text LOVEIS to 866.331.9474

Online Resources

Please visit this Norman Regional web page for more information about our response to coronavirus.

Important Information for Visitors

Starting at 7 a.m. Tuesday, March 30, Norman Regional Health System will welcome back visitors!

We are happy to open visitation back up, as visitors are a vital part of the patient's healing process. The following guidelines will be in place inside our facilities, including within the patient's room.

Visitor Guidelines

Visitors are allowed at any time, unless specified by the unit.
Masks are required at all times within Norman Regional's facilities, per the City of Norman's mask mandate that is in effect until June 1 and the CDC's (Center for Disease Control and Prevention) guidelines.
Visitors will have their temperature taken and be asked screening questions before being allowed to enter.
All waiting rooms will be open.
Social distancing must be maintained in the waiting rooms and in patient rooms.
The number of visitors allowed in a patient's room at a time depends on the size of the room, as social distancing must be maintained.
Visitors are not allowed in COVID airborne isolation rooms. Virtual and window visitation is still encouraged.
Once COVID patients downgrade from airborne isolation to droplet isolation, visitors may visit as long as they are compliant with PPE expectations per the type of isolation.
Non-isolated patients receiving aerosolizing therapies may have visitors.

Thank you for following these guidelines and for helping us keep our patients, our healers, and our visitors safe.

Plan ahead.

We’ve gathered everything you need to prepare for your visit. Minimize your wait time by pre-registering; find out about parking, dining and room amenities in our patient guides; and avoid billing stress by requesting an estimate or verifying your insurance.

Patient Guides

Learn more about your care, accommodations, dining, visitors and more by downloading one of our patient guides.

Woman being pushed in wheelchair

Find Your Way Around

Accessibility and Special Accommodations

Fully accessible offices, meeting rooms, bathrooms, public waiting areas, cafeteria, patient treatment areas.
Full range of assistive and communication aides for persons who are deaf, hard of hearing, blind or with other sensory disabilities at no charge.
Qualified interpreters for persons who are deaf or hard of hearing or with limited English proficiency at no charge.

If you need special accommodations as a patient, please contact the Case Management department at 405-307-4337.