Norman Regional Health System

Friday, December 15, 2023

In the ever-evolving landscape of healthcare, finding the right primary care doctor can often be a daunting and frustrating task. Patients face long wait times, voicemail mazes, and the inevitable hang-ups. The Norman Regional Community Call Center – helps people find the care they effectively with patient-centric care.

Addressing a Community Need in South Central Oklahoma

The story of the Norman Regional Community Call Center begins with a profound realization – our community needed a more convenient way to schedule primary care appointments. Many patients found themselves without primary care physicians, feeling lost in the complexities of the healthcare world. The solution? Transform the existing 405-515-5000 hotline into a streamlined and effective resource.

A Shift from Voicemails to Live Support

The 405-515-5000 hotline had been around for years, but it had a critical flaw: it led callers to voicemail, resulting in a 60% hang-up rate. Recognizing the need for change, the decision was made to ensure that every call would be answered by a live, compassionate human being. After all, speaking to a real person makes patients feel valued and supported, fostering a sense of trust.

Efficiency and Simplicity

The transformation was remarkable. The Norman Regional Community Call Center now offers patients an efficient and simplified process. When patients call, they’re guided through the appointment scheduling process swiftly, typically completing their call in under 10 minutes. They leave the call not only with a confirmed appointment but armed with all the essential details, from the appointment date and time to the clinic's contact information and what they should bring with them.

Responsive to Urgent Needs

The call center is not just about setting up routine appointments. It can recognize when a patient's situation requires more immediate attention. Patients with urgent needs can be connected to a healthcare provider for a same-day appointment or directed to a nearby walk-in clinic. The call center truly caters to the diverse and dynamic healthcare needs of the community.

Supporting Patients Through Change

The call center also extends its services to assist patients dealing with insurance changes. If a patient's insurance shifts or they become in-network with Norman Regional, the call center steps in to provide guidance and support. This ensures that patients continue to receive the care they need without unnecessary disruptions.

A Unified Approach to Healthcare

Collaboration is at the core of the call center's operations. The call center works closely with both primary care teams and specialty clinics, fostering a relationship built on trust and dedication. This collaboration streamlines the patient experience, ensuring a smoother journey through the healthcare system.

Your Health, Our Priority

The Norman Regional Community Call Center stands as a testament to the health system's commitment to prioritizing patient health and well-being. It’s making it easier and more efficient for the community to find the care they deserve.

If you need a primary care appointment or require assistance with your healthcare journey, don't hesitate to reach out to the Norman Regional Community Call Center at 405-515-5000. Your health is too important to leave to chance, and with a dedicated team by your side, you can navigate the world of healthcare with ease and confidence.

Your health is our priority, and we are here to make sure you receive the care you need when you need it.

If you’re experiencing a life-threatening emergency, call 911.