Let us know about your Norman experience that can help other patients.
My patient experience was exceptional! by Patient*
Thursday, December 28, 2017
I experienced an allergic reaction that escalated very quickly to the point that I lost the ability to swallow or speak. Once I arrived I was registered in less than one minute.
Michael Fusselman, charge nurse, met me with a wheel chair, was very calming and talking me through breathing exercises to slow my breathing. Michael continued to check on me throughout the time I was in the ED and spoke kindly to me as I was leaving.
Tiffany Caride, RN provided IV medication in just a few minutes of my arrival. Tiffany was very calming and confident; she provided me information on everything she was doing and checked on me frequently.
Dr. Holly Costner was very quick to identify my needs and order necessary treatment. She re-evaluated me often and provided feedback as to what was happening and what she was doing. Her interaction with me was very professional and her bedside manner was warm and reassuring.
Richard Fanman, tech., was kind and professional and quick to get me set up on monitors.
My experience with the entire ED was service excellence at its best. Care was provided quickly, I was kept informed. I was re-evaluated often and given clear instructions for aftercare. I cannot express in words the depth of my sincere gratitude for the staff in the ED for the care they provided and the way it was provided. My patient experience was exceptional!
Great Staff by Shelby*
Tuesday, December 12, 2017
I was seen the ER in Moore for pain. My check in was great, my nurse was caring and allowed me to ask questions. I felt she really cared about my pain and explained tests in great detail. I was finally got admitted, she provided me and my family food, She kept us up-to-date on transfer status. I always come to Moore ED for myself and children, they make you feel like family.
Thank you for being kind to a lost stranger by Shannon Hollins*
Tuesday, October 10, 2017
I am awkward in hospitals, being a patient or visitor, just always felt uncomfortable. I drove to Norman this afternoon to see one of my employees that had been in a car accident. I walked into the south entrance and gave her name to the sweet little lady at the front desk. I did not catch her name. I was surprised that she kindly offered to walk me to the correct elevator so I wouldn’t be lost. She then proceeded to even go in the elevator with me and take me to the exact area I need to be! I thought, so nice, that never happens.
Once I was on the correct floor, thanks to the sweet front desk lady, I was asked several times if I needed help finding the room I was looking for. I did not, I found the room I was looking for, but it was empty. I proceeded to the desk area right next to the room where a man was sitting at a computer, wish I would’ve caught his name as well, but he instantly looked up greeting me with a smile ready to help me. Even a couple of nurses help him help me. He gave me directions twice, because I’m bad with directions, and was so kind, happy, and helpful.
I walked through the hallways to where I needed to go and kept thinking about how hard these people work and how tired they must be and yet all I received was kindness in a place I’d rather not be. I really just wanted someone to know what an amazing staff you have. I walked out feeling happy that (my friend) was being taken care of by such caring and helpful people. Thank you for being kind to a lost stranger and doing what you all do daily to care for those that need you the most.
Fantastic PCP by Darcy A Hawkins*
Tuesday, October 3, 2017
I have been a patient of Dr. Patrick Livingston for over a year. He is a wonderful man, doctor and caregiver. He always has time to listen and he really listens. His staff is great too. They work as a well oiled machine. I want to publicly say Thank you Dr. Livingston for letting me feel appreciated and listened to.
ER Visit with 2 year old by Jennifer Minnis*
Friday, September 22, 2017
I am an employee here and I was very impressed with our HPX ER. I had to bring my 2 year old daughter to be seen after a fall on her head. She ended up needing stitches. Dr. Hoos-Reinke and Dr. Scheafer were both so good with her that it kept me and her calm. I could not have ask for better care for my daughter!
Excellent Customer Service by Clayton Hoskinson*
Thursday, September 14, 2017
I went in for my first ever ultrasound and was a little apprehensive about the procedure and the purpose of it. Mike the ultrasound guy was very professional and explained all of what he was doing and why. It made my experience so much better. Thank You Mike and NRHS!
Amazing Team of Nurses at HealthPlex! by Fern & Te*
Saturday, July 1, 2017
As the demands of a new first-time parents are rapidly consuming both my wife and I, we wish to take this opportunity to express our appreciation to the amazing team of nurses for the wonderful memorable experience during labor, delivery and recovery. Please excuse us if we do forget your names in proper or typos but, Sterla (labor), Corrie, Hartley, Heather, Jordan, Carla (lactation).... We love you! On a side note, we would like to point out awesome labor nurse Sterla for her exceptional skills, guidance, care, dedication, and being a wonderful person. We were blessed to have you as our nurse during the labor and we cannot ask for anything better. So, may you be blessed as well and we wish you all the best in your graduate studies, your endeavors and most importantly, your life. We can't say enough but thank you for being awesome! P.S. We are posing this message of appreciation on various channels, in hope, the message will some how reach you and you are acknowledged for being amazing. Fern & Te
Great Job Moore! by Holly Frantz*
Thursday, May 11, 2017
I have lab work drawn at NRH every 30 days and have had to do so for the last 3 years. I have spent countless hours waiting to be registered. I greatly appreciate any time the process is quick. I would like to recognize Barbra Jones lab clerk and Rebecca Elliot at Moore campus. I was there last week and these ladies were kind and efficient. The culture has not been consistent with this the past 3 times I have been there. SO I applaud these ladies for job well done.
Mar 17th - Mar 19th Hospital Stay by C.A*
Tuesday, March 28, 2017
I want to acknowledge & thank your staff for the excellent care I received during my hospital stay. Myisha RN, Christina RN (flex), Barb CNA, Randi CNA & Julie CNA were professional, caring, experienced & on top of everything. I originally went to the Norman Regional HealthPlex ER & everyone who cared for me there was exceptional too! Thank you to everyone!
Such Amazing Support! by Maylan Dunn-Kenney*
Wednesday, March 8, 2017
My father was recently in Norman Regional Hospital on Porter in Norman. He was on the fifth floor for about a week in worsening health and the last stages of dementia, a difficult patient. The staff was knowledgeable and competent, but more importantly, compassionate and kind. My family and I are so grateful. I would especially like to lift up Kimbree, Jeremy, and Christina as remarkable professionals. Christina even checked up on us after we left the ward for Palliative Care. We were fortunate to have faced such a difficult time with such amazing support.
* These are testimonials by patients of Norman Regional Health System (NRHS) and not those of the Health System. The opinions reflect the patients’ personal experience with their treatment. However, results and treatment outcomes may vary from person to person. Patients are encouraged to discuss typical outcomes of their procedure with their surgeon or doctor and to set realistic expectations based on body type, lifestyle and medical history.