Norman Regional Health System urges patients to take a role in preventing health care errors by becoming active and informed participants of the health care team. This program helps the hospital comply with the Joint Commission’s National Patient Safety Goals.
- Speak up if you have questions or concerns, and if you don't understand, ask again. It's your body and you have a right to know.
- Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right health care professionals. Don't assume anything.
- Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
- Ask a trusted family member or friend to be your advocate.
- Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
- Use a hospital, clinic, surgery center, or other type of health care organization that has undergone a rigorous on-site evaluation for established, state-of-the-art quality and safety standards, such as those provided by the Joint Commission.
- Participate in all decisions about your treatment. You are the center of your health care team.
If you have concerns about safety at our hospital, please call the Patient Safety Hotline at 405-307-7899 or our Patient Liaison at 405-307-1060.
If your concerns cannot be resolved at this level, contact The Joint Commission (TJC) at:
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Oklahoma State Department of Health
Medical Facilities Service - Complaints
1000 NE 10th Street
Oklahoma City, OK 73117-1299
405-271-6576 or 1-800-234-7258
Learn more about the Speak Up® campaign.