Billing and Insurance

Billing and Insurance

Thank you for choosing Norman Regional Health System (NRHS) as your healthcare provider. We are aware of the confusing nature of insurance coverage; therefore, we have developed this summary to explain our billing process.

If you have any questions please call Norman Regional’s Patient Financial Services Department at 1-855-329-1834 or email at

Insurance and Payment Information

Health Insurance

As a courtesy to our patients, Norman Regional Health System (NRHS) will file a claim directly with the insurance company. After the claim has been filed, Patient Financial Services (PFS) will follow-up with the claim’s payment status. If payment is not received from the patient’s insurance provider within an appropriate time period, the patient will be inform in writing of his or her responsibilities. We encourage the patient to contact PFS at (405) 307-1318 if there are any questions or concerns regarding the insurance payments or the statements received in the mail.

Private Pay (Self Pay)

Patients who do not carry health insurance are considered self pay accounts. Norman Regional Health System (NRHS) offers substantial discounts to our self pay patients. Please contact Patient Financial Services at (405) 307-1318 with any questions or for payment arrangements.


  • A fixed dollar amount set by the employer’s insurance company that is required of the patient over the course of a benefit period.
  • Depending on the patient’s insurance and circumstances for which the patient has arrived at NRHS (i.e. inpatient, emergency room and surgery) the deductible amount may be required at the time of service.


  • A fixed dollar amount assigned by the employer’s insurance company and required of the patient.
  • Co-pays will be collected at the time of service.


  • A percentage of the total bill assigned as patient responsibility by the insurance company.
  • The coinsurance may be collected at the time of service.

Please note, if an insurance company assigns the patient a deductible, co-pay or co-insurance and the dollar amount is not collected at the time of service, the patient will be billed at a later date.

Additional Billing

In addition to your NRHS hospital bill, you may receive a bill from one or more of the following contracted physician services that provided care:

Norstar Physician Billing

  • Emergency Room Physician Billing
  • For billing questions call: (888) 952-6772

Norman Regional Radiology Associates

  • For physician services for imaging procedures such as X-Ray, MRI, CT Scan and Ultra Sound
  • For bill questions call: 1-800-841-4236

Note: Your primary care physician and other specialist may also bill you for their services. For questions, call the number printed on these individual bills.